IT Support Specialist

BU Biomass Renawable Energy | 2022 - 2023

* Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

* Provided Tier 1 IT support to non-technical internal users through desk side support services.

* Delivered onsite technical support for 60 employees.

* Determined hardware and network system issues using proactive troubleshooting techniques.

* Updated software to safeguard against security flaws.

* Managed backup and recovery of data assets to safeguard system availability.

Electronic Technician

BU Biomass Renawable Energy | 2021 - 2022

* Reviewed building diagrams and blueprints to determine errors in electronic equipment installations.

* Conducted, maintained, tested and repaired PLC's and PCB's electronic components, parts, equipment and systems.

* Monitored and tested equipment performance to diagnose and resolve problems.

* Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.

Web Designer

BU Biomass Renawable Energy | 2020 - 2021

* Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website.

* Troubleshot technical issues and optimized websites for search engine optimization, performance and accessibility.

* Completed domain name registrations and maintained website and web hosting account.